Frequently Asked Questions

Their appearance is cool like elephant nose, use natural push-down design, you can say them elephant nose underwear, elephant pouch underwear or dual pouch underwear and we also have some special categories, like men's thongs, kangaroo pouch brief, kangaroo pouch trunk, elephant nose thermal underwear.

They use separate design, you can find two departments, one for the ball and another for joey, reducing chafe and sticking.

Wearing our elephant underwear is simple, the method is the same as normal underwear, the difference is your ball and joey will be separated, you can get a comfortable feeling.

ELEPHANT UNDERWEAR opens an online store in 2021, you can select your favorite style in elephantunderwear.com

Please notice ELEPHANT UNDERWEAR have no use for enlarge your joey. it can help your joey growth (especially young man) and get a comfortable feeling cause without chafe and sticking.

Standard - $4.99(7-15 business days), Your package will generally be shipped via UPS or FedEx (however somewhere can't reach with these carriers, we may select other carriers).

Yes, we shipping internationally.

Please allow for 1 - 2 business days to process and ship your order. and will only be shipped Monday through Friday (excluding holidays). Once shipped, you will receive a shipping confirmation email with the tracking number for your purchase.

Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email elephantunderwear@hotmail.com with your order number and confirmed shipping address.

An email will be sent to you once your order has shipped and will include your tracking number. 

As we aim to ship your order as quickly as possible, we regret that it is usually not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details before submission, especially the billing and shipping address. ELEPHANT UNDERWEAR can be contacted during business hours but if we are unable to facilitate an order change or cancellation request, you may process a return under our Comfort Guarantee policy.

We are unable to offer refunds on sale items. all sale items are final sales. no exceptions.

Refunds are processed shortly after receipt. Please allow 3-5 business days for the credit to appear on your statement.

We only accept PAYPAL now, if you want to use a credit card, you can also link your card to PAYPAL, then complete your order.

Please contact us via email elephantunderwear@hotmail.com as soon as possible. If we are unable to facilitate an order change request, you may process a return under our comfort guarantee policy.

ELEPHANT UNDERWEAR is not liable for any damages incurred during transit; it lies within the responsibility of the local carrier. all purchases are made at the buyers’ own risk. ELEPHANT UNDERWEAR does not assume any responsibility for lost or damaged packages.

Please email support@elephantunderwear.com so we can help you out, and remember to include a photo and description of the full item(s) laid out with something marking the area of damage.

ELEPHANT UNDERWEAR usually uses modal, cotton, regenerated cellulose Fiber, Ice silk fabric, and Polyester. most underwear uses a mesh pouch to help boost moisture-wicking.